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Wheatfield Court Requires improvement

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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF | 81.88 KB

Overview

Inspection carried out on 11 December 2013

During a routine inspection

At the time of the inspection there were sixty people who were living at Wheatfield Court. We were able to meet and speak with some of them and observe their experiences of care and support at the home. We spoke with the relatives of people who used the service, the ten staff on duty and the manager. Feedback from the people who used the service, their relatives and health professionals was very positive. One person who used the service told us, “It’s is really lovely here. I have my own key to my room,” One relative said, “The staff do their best; I can talk with them at any time. It’s not bad here”.

We were able to observe the experiences of people who used the service. For instance, we spent time with people as they had their breakfasts and lunches and observed how staff supported and encouraged them. The ten people we spoke to all told us they had a choice of hot food at mealtimes and we saw staff encouraged people to make their own choices and decisions in as many aspects of their care as possible. We saw staff understood each person’s different needs, for example, when they required additional support.

We observed that staff treated people with dignity and respect. We saw that people had freedom of movement around their home and could spend time in their bedrooms whenever they wanted. We saw that each person had their own bedroom which was personalised. We saw the provider had made suitable adaptations to meet the people’s physical needs.

Staff told us how they respected people’s privacy and knocked before they entered their rooms. We saw that the people who used the service related well with the staff. We saw that the staff communicated well and appropriately with people in a way that was easily understood. We saw that staff were attentive and interacted well with people. One relative of a person who used the service told us, “My dad is well looked after. The staff are doing a good job”. We learned more about how care and treatment was provided when we talked with staff, observed their practices and looked at the records of five people who used the service.

The manager had carried out a survey of people who used the service and their relatives. In the survey everyone said that the care at the home was very good and the people who used the service felt safe.

“It’s very nice here. The food is very good. I like to have my breakfast in my room.”

“The staff are very good, I have a lovely room.”

“I just ask when I need anything. I am in control of everything.”

We found that people were encouraged and supported to make their own choices and found there was detailed care and support information in place for people using the service.

We found that before people received any care or treatment they were asked for their consent and the provider had acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

We found that people who used the service had their care and welfare needs met.

We found that staff had been well supported to deliver care and treatment safely.

We found that people’s views were important and listened to. We found that there was an effective complaints system in place.