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Inspection report

Date of Inspection: 18 January 2014
Date of Publication: 3 June 2014
Inspection Report published 03 June 2014 PDF | 82.12 KB


Inspection carried out on 18 January 2014

During a routine inspection

We spoke to four members of staff who spoke positively and without prompt regarding local management, training and support. We also spoke to the resident's representative who told us that they were happy in the home. We spent time in the home observing people and staff and found evidence that people were treated as individuals and with respect. We also found evidence of this by reviewing documents such as the service user inclusion file, extensive surveys conducted by the registered manager, activity plans and personalised care plans.

We viewed eight private rooms and the communal areas in the home and found a safe and friendly atmosphere throughout. There were two bright and airy communal lounges, a conservatory and a dining room and a garden that was available for people to use for activities but was in need of maintenance and upgrade. We found that the home was safe and fit for purpose and that the registered manager had submitted extensive plans for refurbishment that would make better use of space and provide a more inviting, homely environment for people.

We reviewed the complaints procedure with the registered manager and found that there were no current complaints and that a robust management system was in place to deal with concerns from people who lived there and their family members.

We found extensive evidence of the involvement of people in their own care and comprehensive, readily accessible documentation related to all aspects of safety.