The Care Quality Commission

Archived: Integrated Care and Support Services

110 Common Road, Newton Le Willows, Merseyside, WA12 9HZ 07842 014493

Provided and run by:
Integrated Care and Support Services

Important: This service is now registered at a different address - see new profile

All Inspections

26 October 2012

During a routine inspection

During our visit to the office / centre of Integrated Care and Support Services (ICASS) we spoke to a group of young people who were attending the holiday club (provided by the service). Feedback received from the young people was positive about attending the centre with some of the comments being, 'It's cool here. It's really good,' 'We also come here at night to the club, It's great. We can relax, play pool, have ghost stories (just before Halloween) and we have lots of games and activities'.

The interaction between the staff and people using the service was observed to be one of mutual understanding of peoples support needs. The positive interaction observed, demonstrated that people were encouraged to be as independent as possible.

Comments about the support provided were also positive including, ' I feel very well respected,' 'We have a notice board, where we put cards saying about how we feel and what we want to do' and 'There is more to do now and we have more staff'.

We contacted some relatives via phone to ask about their opinions of the service. Comments received were, '(Named person) would tell me if they were not treated with respect and dignity. I feel that the young people do receive respect from the staff,' 'Always been respectful towards me, they (staff) have been really good,' 'Our daughter is really happy and so are we,' 'Always loves going to the centre and when comes home very happy' and 'I value the support they (service) are providing'.