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Church House Care Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 12 November 2012
Date of Publication: 20 December 2012
Inspection Report published 20 December 2012 PDF

Overview

Inspection carried out on 12 November 2012

During an inspection looking at part of the service

The majority of the people we spoke with made positive comments about the care provided at the home. One person using the service told us: �The staff are very approachable.� Another person said they were, �sometimes� well looked after.

We spoke with a regular visitor to the home who told us: �The staff are very approachable". A relative told us that they had no concerns over the standard of care their family member received.

We spoke with five people about medicines handling at the home. Everyone we spoke with was happy with the arrangements in place when nurses and care workers administered their medicines. However, as identified by the manager in their medicines audits, we found that the home�s medicine policies were not consistently adhered to. And, there were occasions where people missed doses of medication because there were none left in stock to give, putting their health and wellbeing at risk.

We found that there were areas where improvements were needed. These included care plan and risk assessment documentation; contingency planning for staff sickness/absence levels so they do not impact on the people who used the service: staff training and fire safety checks. We did see that the manager and regional manager had devised an action plan to address some of the issues raised following their own audits, however some of the areas of concern were raised during the previous inspection and had not been adequately addressed.