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Church House Care Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 17 March 2014
Date of Publication: 25 April 2014
Inspection Report published 25 April 2014 PDF

Overview

Inspection carried out on 17 March 2014

During an inspection looking at part of the service

When we inspected Church House Care Home in November 2013 we found that that staff were not at all times provided in sufficient numbers. The provider was not able to consistently respond to unexpected changes in circumstances in the service. The provider was not always able to provide staff in the event of short notice absenteeism by care staff.

This inspection was undertaken to check that the provider had delivered the actions it undertook to carry out in order to ensure that people using services were always cared for and supported by sufficient numbers of staff having suitable skills for their caring role.

We found that improvements had been made to the provision of staff on duty and mechanisms to respond to staff absence had been strengthened. Staff were clear about their duties. Duty rotas were prepared well in advance.

One person living in the home said "I'm very happy here. All of the staff are excellent and I feel safe and treated with respect. I'm not kept waiting and staff listen to me".