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Church House Care Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 8 November 2013
Date of Publication: 5 March 2014
Inspection Report published 05 March 2014 PDF

Overview

Inspection carried out on 8 November 2013

During a routine inspection

This was a scheduled inspection brought forward due to concerns had been raised about possible low staffing levels in the home.

During the inspection we found that there were sufficient staff on duty. The provider used assessment and planning tools such as dependency scoring to determine what staffing levels were required. Staffing numbers provided were on the basis of the numbers of people living at the home and the complexity of their needs. We saw records which demonstrated that occasions staffing had fallen below the providers own planned rota. One staff member said, �Yes, there are enough staff; that's if people don't phone in sick at the last minute". Another said "care staff can be very stretched". Care records showed that people living in the home had not been disadvantaged or in receipt of poor care because staffing numbers had on occasion fallen below the required levels on occasions. However, there was a risk that people�s needs would not be met unless robust systems were in place to address the concerns in this area.

In this inspection we looked at other aspects of the service. The home was clean and good infection control practices were observed. We found that people�s nutritional needs were well assessed and that good wholesome food was provided and that choices were available. We saw good evidence that consent to care and treatment was properly obtained and that the care given was delivered in a way that was intended to ensure people's safety and welfare.