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Archived: PASS Choices

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Inspection report

Date of Inspection: 18 May 2012
Date of Publication: 12 June 2012
Inspection Report published 12 June 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The provider was meeting this standard.

User experience

We were unable to gain any user experience on this visit as the organisation was not actually yet providing personal care to any of its clients. This was not down to any shortfall in the provider's capability. PASS Choices had chosen to develop its business model in accordance with the Government's personalisation agenda and was currently only providing low level support to its client base. Low level support could include, going out shopping, paying bills, cleaning or support with social activities and companionship.

Other evidence

Although we have reported that at the time of our inspection PASS Choices was not providing personal care to any of its clients, we were able to look at their systems and processes for safeguarding people who might use services from abuse.

We spoke to several staff, who had joined the company in recent weeks, they told us that they had received training on safeguarding adults and children as part of their online induction training programme. We verified this by looking at the online training schedule which was developed on a modular basis. After each module the member of staff had to successfully obtain a pass mark in the online assessment. The managers of the organisation were also able to monitor their staffs progress and outcomes from the training online.

The provider had a safeguarding policy which included the local contact details. Staff we spoke with were aware of the policies and told us that they knew how to respond in the event that they suspected any abuse was taking place.

We examined several staff files and they all contained evidence of recent enhanced criminal records bureau (CRB) disclosures. The CRB service enables organisations in the public, private and voluntary sectors to make safer recruitment decisions by identifying candidates who may be unsuitable for certain work, especially work that involves children or vulnerable adults.