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Inspection report

Date of Inspection: 18 May 2012
Date of Publication: 12 June 2012
Inspection Report published 12 June 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

On the basis of what we could see in place during the inspection, people's privacy and dignity were respected. In addition people's views and experiences were taken into account in the way the service was provided and delivered. The provider was meeting this standard.

User experience

We were unable to gain any user experience on this visit as the organisation was not actually yet providing personal care to any of its clients. This was not down to any shortfall in the provider's capability. PASS Choices had chosen to develop its business model in accordance with the Government's personalisation agenda and was currently only providing low level support to its client base. Low level support could include, going out shopping, paying bills, cleaning or support with social activities and companionship.

Other evidence

For the purpose of this visit we looked at the arrangements in place for respecting and involving people who were receiving low level support services from the provider. PASS Choices is registered to provide the regulated activity "personal care" but was not providing any personal care at the time of our inspection.

Staff told us that they provided a free initial assessment. We saw evidence of the assessment documentation and associated risk assessments that were used to inform the individual's plan of care and support. Inclusion was very much a key principle in making sure that the service user had choices. They were completely involved in the support they received and for providing feedback to the organisation on how well the personal assistant was meeting those needs. Staff told us that all plans of care or support were continuously reviewed to ensure they continued to meet the changing needs of individuals.

Service user's were made ware of how to raise concerns if they were not happy. Staff told us that a copy of the service user guide was given to every service user.We saw a copy of the service user guide.