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All reports

Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 3 November 2012
Inspection Report published 3 November 2012 PDF

Overview

Inspection carried out on 5 October 2012

During an inspection looking at part of the service

People we spoke with told us they were happy with the care they received and liked living at Donwell House. One relative we spoke with told us�The staff here are a life saver� and �My mum has been in hospital recently and we were so pleased when she returned to Donwell House�. Another relative told us �She and her family were overwhelmed by how well their mother was cared for by the members of staff and they just know what my mum likes to wear�. We spoke with a small group of people who were sitting in the lounge. They told us they were very happy with the service and told us about how much they appreciated the staff and the manager. However we found the service did not fully protect people against the risks associated with the unsafe use and management of medication and also the recording, handling and use of medicines.