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Archived: Ocean Care Solutions Head Office Good

Inspection Summary


Overall summary & rating

Good

Updated 1 May 2015

We carried out this unannounced inspection on 12 and 14 January 2015. The last inspection took place in December 2013 during which we found there were no breaches in the regulations. We received concerns from the local authority safeguarding team. These concerns are currently being looked at within a safeguarding process. We looked at the areas of concern during our inspection and found these were not substantiated.

Ocean Care Solutions Head Office provides a supported living service to people on the autistic spectrum. A supported living service is where people live in their own home and receive care and support in order to promote their independence. People have tenancy agreements with the landlord and a separate agreement to receive their care and support from the domiciliary care agency.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We visited the supported living setting in Babbacombe Road, Torquay. People had their own rooms and shared other parts of the house including the lounge, kitchen, dining room, and bathroom.

People benefited from receiving care and support from skilled, trained, and experienced staff who knew them well. One person told us “I’m happy with my support”. The provider, registered manager and staff all had experience of working with people on the autistic spectrum. A relative commented “Their knowledge around clients with autism is vast”.

People were happy and relaxed on the day of our inspection visit. One person said “I like living here, I’m happy”. Staff treated people with respect and kindness. People responded to this by smiling and engaging with staff in a friendly way. A community learning disability nurse who regularly visited said the service was really good and caring.

Flexible staff support was provided to meet people’s needs and allow them to follow their interests. People were enabled through positive risk taking to progress, gain new skills, and increase their independence.

People were active members of their local community and took part in a range of activities. Staff supported people to achieve their aspirations. A community learning disability nurse said if there was anything people wanted to do, the registered manager did their best to make it happen.

People were supported to maintain a balanced diet. People took part in food shopping and preparing their meals. Staff offered choices in food and drink and supported people to prepare them.

The service had an open culture, a clear vision and values, which were put into practice. People told us they found the provider was approachable and were encouraged to ring them at any time. One relative said “The door is always open and I feel that I can drop in at any time”. The provider and registered manager worked alongside the staff member in the home. People knew them well and were comfortable with them. The staff member told us they felt supported by the team they worked with and commented “I like the fact it’s all about people being happy and progressing”.

The provider had systems in place to assess and monitor the quality of care and support provided. The service encouraged feedback and used this to drive improvements.

Inspection areas

Safe

Good

Updated 1 May 2015

The service was safe.

People told us they felt safe in their home. They were encouraged to go out independently, if appropriate, and knew what to do if they were worried about anything.

People were enabled to take risks in order to lead more fulfilling lives and the service managed risk in positive ways.

People were given their medicines as prescribed.

Effective

Good

Updated 1 May 2015

The service was effective.

People benefited from staff who were trained and knowledgeable in how to care and support them.

People were supported to access a range of healthcare services.

People were supported to maintain a balanced diet. They took part in food shopping and preparing their meals.

Caring

Good

Updated 1 May 2015

The service was caring.

Staff treated people with respect and kindness. Staff and people interacted in a friendly way.

Staff knew people well and took immediate action to relieve people’s distress.

People were involved in making decisions and planning their care and support. People made choices about their day to day life.

Responsive

Good

Updated 1 May 2015

The service was responsive.

People had access to a range of activities in the home and the local community.

People’s care and support was based around their individual needs and aspirations.

There was a complaints procedure in place. People told us they would go to staff if they were unhappy.

Well-led

Good

Updated 1 May 2015

The service was well-led.

The provider and registered manager kept up to date with current best practice and were keen to develop and improve the service.

The service’s vision and values were embedded in staff’s everyday practice. The provider and registered manager worked alongside staff to support and care for people.

There were effective quality assurance systems in place to monitor the service people received and drive improvements.