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Archived: Mole Valley Reablement Service

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All reports

Inspection report

Date of Inspection: 18 December 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 December 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider had a multi-agency safeguarding procedure, information and guidance document which outlined the provider's arrangements for dealing with safeguarding issues. This document was available to all staff and was regularly reviewed and updated. The provider's office was located within the Surrey County Council premises and the office staff worked directly adjacent to members of the council safeguarding team. This meant there was good communication and the provider's staff fully understood the council's lead role in safeguarding issues.

We saw from a staff training matrix that all staff had received training in safeguarding matters and the subject was a regular agenda item at staff team meetings. We spoke to two RAs and they demonstrated a good understanding of safeguarding and the various forms that abuse might take. They were able to describe how they would escalate a concern and one staff member we spoke to was able to describe their personal experience of doing this.

We saw that there was also a procedure, followed in practice, for protecting the finances and property of people using the service. This required that any arrangements related to money be recorded on the individual's support plan and also required that the RAs record all financial transactions related to helping people with their shopping on a special form. We saw that the completed forms were returned to the office for checking by supervisory staff.

People we spoke to who used the service told us that they felt that the staff were respectful of them and their property and they felt safe.