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Archived: 6 Durlands Road

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All reports

Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 2 November 2017

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 January 2013, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We spoke with two members of staff who told us that they “really enjoyed working in the home” and that this was “the best job” they had ever had. They told us that they received regular training to carry out their job. We saw that the training records confirmed that all staff except two had completed mandatory training in the last year. This included training specific to supporting the needs of people living at the home, for example Mental Capacity Act (2005) training, safeguarding, behaviour interventional training, administration of medication, first aid, health and safety and infection control. We saw that the training had been booked for those staff that had not attended the previous year.

We saw the management service review documents dated January 2013, the notes showed us that supervision plans were in place. Two staff confirmed that they had dates booked for their supervision sessions to take place but also told us that they would raise questions and talk to the manager whenever they felt they needed too and “not wait for supervision time if it affected the people in the home.”

The management audit notes also told us that staff had not received an annual appraisal during 2012 and stated that this was because there had been no manager in place during the year. The actions set out in the document showed us that the management had agreed that following the new manager induction and registration with the Care Quality Commission the annual appraisal plan will be developed. We spoke to the manager who told us that the dates for appraisal for staff had been confirmed and all staff were going to be appraised by the end of February 2013.