During this inspection we spoke with five people and one person's relative during visits to their homes. We also spoke with 15 other people and one relative on the telephone. People's views and experiences were taken into account in the way the service was provided. The provider had an effective system in place to regularly assess and monitor the quality of the service.
People experienced care that met their needs. All the people we spoke with made positive comments about the service. The majority of people said they felt their needs were met. One person told us, 'They reassure me and help me to do things myself. They've been really good.' Another person said the service had been ' fantastic! I'm really pleased with it'. A third person told us, 'I've nothing but praise [for the service]. It's all been super.'
People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines. Although the manager had put in place systems to reduce the risk to people before the end of our inspection, we were not able to test whether these improvements would be sustained.
Staff were supported to deliver care safely and to a good standard. Everyone we spoke with praised the staff. One person told us that staff were ' always cheerful and put me at my ease. We had a laugh over things. They treated me well.' Other comments included that the staff were '...excellent' and '... very friendly'.