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Archived: 74 Sir Evelyn Road

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 8 October 2012
Date of Publication: 13 October 2012
Inspection Report published 13 October 2012 PDF | 79.95 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We saw that staff each had a training folder dedicated to their professional development. These included certificates from courses they had attended, supervision and appraisal notes and development plans where appropriate.

We saw that staff were due to receive supervision every 4-6 weeks in accordance with a supervision agreement that they signed upon commencement of their employment. Records showed that these supervisions were happening as planned and gave staff the opportunity to discuss any issue regarding their employment or the people they supported. Staff also received annual appraisals; notes of which had been recorded in their files.

Development plans were in place for some staff and these detailed any areas of concern which had been identified, how these would be addressed and the time scale for achieving identified goals.

Training was identified for all staff on a matrix attached to the noticeboard in the staff office. This indicated that staff received training regularly in a variety of key areas such as first aid, fire safety, challenging behaviour and equality and diversity. However, they were also able to access more specialised courses in areas such as autism, epilepsy, Deprivation of Liberty safeguards and the Mental Capacity Act. This meant that staff were given professional support in areas that were relevant to given the needs of the people in their care.

Staff we spoke with said that they were very happy with the professional development they received. One member of staff said, " we always get our supervisions as planned, they are hot on that" and another staff member said, "I get enough training and although it dipped slightly when we moved from Solor to Voyage (organisation names), it is now back up to speed. I think they are one of the best organisations for training".