Archived: 2-4 Ling Crescent

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We spoke with four members of staff who told us that they always ask before providing care. They explained they had a detailed knowledge of how people communicated in the home and were therefore able to understand if the person was consenting.

We contacted two relatives who were both very positive about the care and support provided by the service. One relative told us that the care was 'Really really good' and that their relative was 'Very comfortable with the staff.' Another relative said they were very happy with the care and commented that there relative was 'Always happy.'

During our visit, we spoke with four members of staff and they could all recall attending annual training in safeguarding vulnerable adults and demonstrated a good understanding of what this meant.

During our inspection we reviewed files in relation to four members of staff. We saw that each person had been required to submit references, proof of identification and an application form with a full employment history.

People who use the service were given appropriate information and support regarding their care. A relative told us 'They always consult me for everything.'

During our visit we inspected the support plans for three people who used the service. We saw that the records contained person centred support plans and risk assessments, that they had been reviewed regularly and updated to meet people's changing needs.

We spoke to two relatives who were both very positive about the care and support provided by the service. One relative told us 'This is the best placement he's had ' better than anywhere' and that the staff were 'very, very caring.' He also told us that after a weekend with them, his relative was very happy to return to the service and often cheered 'Hooray' when they turned into the road.

Appropriate arrangements were in place in relation to the management of medicines.

People were made aware of the complaints system. This was provided in a format that met their needs. We noted that a support plan contained pictorial information about how to complain.