Archived: Medicmart999 UK

24 Curlew Grove, Stanground, Peterborough, Cambridgeshire, PE2 8SP

Provided and run by:
Mrs Valerie Ellen Price

Important: This service is now registered at a different address - see new profile

All Inspections

5 November 2013

During an inspection looking at part of the service

During our previous inspection on 26 June 2013, we found that the provider did not have effective systems in place to ensure that equipment was checked and maintained to ensure it was fit for purpose. We also found that appropriate checks were not undertaken before staff began work and staff were not provided with support through supervisions and appraisals.

The registered manager wrote to us and informed us that they would be fully compliant with these standards by 20 August 2013.

We found on 05 November 2013 that the provider had taken appropriate action to implement effective systems in relation to maintaining equipment, carrying out appropriate checks on staff and supporting staff through monthly supervisions.

5 August 2013

During an inspection looking at part of the service

We completed this follow up inspection to check that Medicmart999 UK had acted on improvements that we said needed to be made after our inspection of 26 June 2013.

We found that improvements had been made to the systems in place regarding infection prevention and control. We also found that the conditions of cleanliness for two of the vehicles we saw had improved.

26 June 2013

During a routine inspection

We were not able to speak to people using the service. This was due to the nature of the service, contact details of people who had used the service were not kept and, at the time of our inspection visit, the vehicles were not in use. We gathered evidence of people's experiences of the service by speaking with people who commissioned services from Medicmart999 UK. We were told that people who had used the service, or relatives, had fed back information to say that they were happy with the care that they had received.

We found some positive aspects for the prevention of infection and saw that alcohol gel was available for staff to use to reduce the risk of cross infection. However, people were not always protected from the risk of infection because appropriate guidance had not been followed.

People were not always protected from unsafe or unsuitable equipment because the provider did not have suitable arrangements in place to properly maintain equipment to ensure it was suitable for its purpose.

We spoke with people who commissioned services from Medicmart 999 UK. They told us staff were 'Polite, helpful and professional.' However, we found appropriate checks were not undertaken before staff began work.

Staff we spoke with told us that they felt supported in their roles. However, we found that staff did not always receive appropriate professional development, supervision and appraisals.