Archived: Eastern Surgery Limited Also known as ESL

People's needs were assessed before any decision was made about treatment, and their wishes and expectations were fully considered. They were advised of any risks associated with their surgery, one person told us, 'I was told of the risks and was warned against doing any heavy lifting after the op.'

We saw that support was available to people before, during and after their treatment, which was carried out in clean and hygienic conditions. People's nutritional needs were assessed and people were offered refreshment after their treatment.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. One person we spoke with told us, 'I was told about all the things that could go wrong before I signed ' if I had a box to tick, it would say excellent.'

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We saw that the provider worked in cooperation with other providers and decisions about care and treatment were made by the appropriate staff at the appropriate level.

People were made aware of the complaints system and this was provided in a format that met their needs.

A person we spoke with told us, 'I'm impressed with this service; they've done well with it.'