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Archived: Help at Home care service

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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF | 77.09 KB

People should be safe from harm from unsafe or unsuitable equipment (outcome 11)

Meeting this standard

We checked that people who use this service

  • Are not at risk of harm from unsafe or unsuitable equipment (medical and non-medical equipment, furnishings or fittings).
  • Benefit from equipment that is comfortable and meets their needs.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 January 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were protected from the risks associated with equipment as the provider had suitable arrangements in place.

Reasons for our judgement

We spoke with the registered manager, three staff, four people who received a service from Help at Home, and one person’s representative. Two people required equipment to be used by care staff when care was provided for them. They told us “I am very happy with the care X receives”, “the staff are really good and kind” and “I think the staff are well trained and seem to know what they are doing”.

Staff we spoke with were clear on the checks required before using equipment such as a hoist and stand-aid equipment to ensure it was safe to use. Staff told us they would report any concerns regarding any equipment directly to the registered manager. One member of staff told us of their experience when needing to obtain an urgent repair of a piece of equipment, and how this was done. Staff felt confident in how to obtain assistance and advice regarding the equipment they used in people’s homes.

Staff told us they had received training in moving and handling and the use of equipment. We confirmed this when we reviewed staff files and saw certificates relating to the attendance of such training


We were told by the registered manager that staff had access to gloves, aprons, and hand gels for use in people’s homes. The staff were provided with uniform tunics.

The registered manager told us that any information which required to be passed to staff regarding changes in the use of equipment, new service users and access arrangements such as key safe codes, would be sent in a person to person phone call.

The registered manager told us that she did not currently receive medical device alerts from the Department of Health, but told us this would be arranged. These alerts are generated to all services who register with them and inform them of any fault or recall of equipment and give advice on action to be taken by staff should the equipment be in use at the time.