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Archived: Greenwich Primary Care Drug and Alcohol Service

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Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 23 January 2014
Inspection Report published 23 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The provider had a supervision policy which stated that the staff were to receive supervision at least nine times within the year. This could be a combination of group activities, workshops or one to one supervisions. It also stated that supervision should use the present to help staff reflect and learn from the past and make fresh commitments. We saw the supervision notes for five members of staff and these documented the training that people wanted to complete and had completed, such as safeguarding and a Diploma in Substance Misuse.

Staff said that they received supervision on a monthly basis and felt comfortable talking to their line manager if they had any concerns or the nurse or doctor. Records showed that people's line managers addressed issues which could affect people's performance, during supervision. For example we saw where one member of staff had raised a concern and this had been addressed.

Staff were able, from time to time, to obtain further relevant qualifications. The registered manager was able to show us the different training that people had undertaken, including First Aid at Work, Mental Health Awareness, Drugs Awareness, although we noted from the records of twelve members of staff that not all staff working for the service had attended these training sessions. They also explained that staff were able to access training through the provider intranet. Two members of staff we spoke with said they had completed various training courses with the service provider such as acupuncture and seminars on drugs. Another staff member who was a locum said they did not have access to the provider's training but completed external training as part of their professional registrations requirement for continual professional development.

We looked at the appraisals records for five members of staff. We saw evidence that the appraisal process allowed staff to discuss the details of additional support they needed. Records showed that staff had achieved some of the goals outlined in their appraisals.

These measures meant that staff had the opportunity to reflect on their practice and to identify any learning and development needs.