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Archived: Greenwich Primary Care Drug and Alcohol Service

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Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 23 January 2014
Inspection Report published 23 January 2014 PDF


Inspection carried out on 14 January 2014

During a routine inspection

Records we reviewed showed that people had to sign consent forms giving the service permission to share information about the treatment they were receiving with various outside organisations such as the persons GP and social services.

One person told us "They have helped me more than anything and have gone out of their way to help me sort things out." Another person said "This is the second time I have come back here and I only came back so quickly because my previous experience was so good."

There were effective systems in place to reduce the risk and spread of infection. Staff we spoke with said that cleaning was undertaken daily by contract cleaner.

The provider had a supervision policy which stated that the staff were to receive supervision at least nine times within the year. This could be a combination of group activities, workshops or one to one supervisions.

People’s personal records including medical records were accurate and fit for purpose. We looked at the paper files for ten people who used the service. The paper file which contained information such as their care plan, needs assessments, risk assessments, treatment programmes and prescriptions.