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Archived: Greenwich Primary Care Drug and Alcohol Service

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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

Overview

Inspection carried out on 19 February 2013

During a routine inspection

People who use Greenwich Primary Care Drug and Alcohol Service told us that staff had helped them achieve personal goals related to their substance abuse. They described the staff as "very helpful, professional and kind", and told us they felt encouraged and motivated by their treatment.

Clients we spoke with told us that confidentiality was good, and that the staff were supportive to their recovery. Clients told us they were treated with respect . Consultations took place in single, private rooms. Clients gave feedback through service user forums., which was listened to and acted upon.

Staff felt supported in their roles and in their ongoing training and development. They attended regular meetings where they discussed clinical and organisational developments.

Safety and wellbeing of people using the service and staff providing the staff was protected. Safeguarding information was available to clients as well as staff, and safeguarding reports were carried out in accordance with national and local policy.

Medicines were stored safely and securely. Clients and staff were provided with information about the effects and side effects of medicines as well as any safety alerts. Medicines were supplied and administered by suitably qualified staff and records were kept up to date.

A range of measures were in place to monitor risk and quality, and we saw that outcomes were reported and acted upon.