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Archived: Willingdon Dental and Facial Centre

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 5 June 2013
Inspection Report published 05 June 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We saw evidence that staff received ongoing training and development updates. Staff we spoke with were aware of their own responsibility in accessing training.

Staff received medical emergency training which was updated annually. This included using the defibrillator.

Staff had received training in relation to safeguarding children and vulnerable adults and there was a safeguarding lead at the practice. Staff we spoke with told us how they would recognise abuse and what measures they would take to ensure it was appropriately reported. All staff had criminal record checks undertaken prior to commencing work with the practice.

Monthly staff meetings took place. We saw the minutes and these demonstrated that all staff were involved in the meetings. These included information about changes at the practice and updates to clinical issues. There was no formal supervision at the practice. However, there was evidence in staff files viewed that staff were provided with support and training as they required it. One staff member told us about the computerised notes system that had recently come into use. This person told us they were able to learn at their own pace and were supported to do so. All staff spoken with told us the provider was supportive and they were able to discuss any concerns they may have.