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Archived: Willingdon Dental and Facial Centre

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All reports

Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 5 June 2013
Inspection Report published 05 June 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the service understood the care and treatment choices available to them. There was information available for people in the waiting area. This included price lists, information relating to the practice that included opening hours and how to make a complaint.

There was a range of leaflets available which related to dental treatments people were offered or had received. This included information about how to maintain and improve their dental health.

All consultations took place in the dental treatment room and these provided a good level of privacy. Treatment room doors remained closed whilst treatment was taking place. Staff spoke with people appropriately and respectfully.

There were treatment plans in place in people’s files viewed. These included the treatment the person was due to receive and the cost. These were signed when agreed by the patient and the dentist. People we spoke with told us they were kept informed about treatment they were received. They were given different options where appropriate. People told us they were aware of what the costs would be prior to commencing treatment. One person said, “we always know the costs up front.” Another person told us “I am always kept informed of the treatment and costs and so far there have been no surprises.”

There was a Mental Capacity Act (2005) policy in place. Staff told us that where people lacked mental capacity a representative would be asked to accompany the individual to their appointment.