The Care Quality Commission

Archived: South Coast Care

116 South Street, Tarring, Worthing, West Sussex, BN14 7NB

Provided and run by:
Mrs. Karen Jacobs

Important: The provider of this service changed. See new profile

All Inspections

26 March 2013

During a routine inspection

During our inspection we spoke with three people who used the service. We also spoke with four staff members; these were the registered manager and three care workers. We took information from other sources to help us understand the views of people who used the service, which included meeting minutes and satisfaction surveys.

The three people we spoke with told us they were happy with the care they had received and with the staff team. One person who used the service told us 'Yes I am happy. On the whole I am very satisfied with the care'. Another person who used the service told us 'They are really kind to me. I've got no reason to complain'. Staff we spoke with had a good understanding of the support needs of the people who used the service. One member of staff we spoke with told us 'The clients are at the forefront of everything we do. We listen to them and help them'.

We saw that the service had systems in place to gain and review consent to care and treatment from people who used the service. Also evidence was seen that appropriate pre-employment selection and suitable checking of staff had taken place.

The service had appropriate systems in place for the management and administration of medication. We also saw that the service had quality assurance systems in place to monitor the quality of the service provided and to gain the views of the people who used the service.

24 January 2012

During a routine inspection

We spoke to people using the agency who live in the Worthing area. People expressed satisfaction with the agency and care staff who visited them. They said that care staff treated them with respect and that they felt safe with the care and support they received.

Everyone said that they had been given a copy of their care plan and that they have signed to confirm they have agreed to the care provided. They told us that they had regular contact with the agency to review their care and to make changes to the care plan when necessary.

Everyone we spoke with said that they had a set of regular care staff who visited them.

Everyone said that usually care staff arrived on time for visits. They said that if they were going to be late they were usually informed of this. They also told us that, when necessary, they could contact the office to change the times of calls so they could attend hospital or doctors' appointments or if they chose to go out.