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Archived: Ash Cottage Requires improvement

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Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 2 May 2013
Inspection Report published 2 May 2013 PDF | 78.04 KB

Overview

Inspection carried out on 9 April 2013

During a routine inspection

We received many positive comments about the service and all the people we spoke with told us they would not hesitate to recommend it. One person's advocate told us, "Ash Cottage is the best thing that ever happened to my relative, I've never had a problem in all the time she has been here and the staff are friendly, capable and very able". Another person's relative said, "I've never seen anything that gives me concern, I'm very impressed by all aspects of the service".

Although most of the people living at the home could not communicate easily, we saw that they were settled, happy and occupied. We saw that staff interactions with people were inclusive and appropriate and people's individual wishes were respected. Throughout our visit staff worked hard to promote people's independence and maintain their dignity.

All evidence indicated that this was good service and we noted that all improvements actions we suggested following out last visit had been acted upon by the owners.