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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 December 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The three care workers spoken with told us they enjoyed their work and felt well supported in their role. They said the manager and senior staff were always available for support and advice. They considered that a good service was provided. They also told us they felt they had enough time to carry out their work. They did not feel they rushed or hurried the people who used the service in order to get to their next appointment.

The manager reported that formal supervision of care workers took place regularly this included observational supervisions in people's homes. This information was confirmed by records looked at and by care workers spoken with.

Team meeting minutes looked at and discussions with staff showed team meetings took place to ensure the staff team were aware of any changes to working practices, management structures and training opportunities.

The manager told us new care workers shadowed experienced staff until they were considered competent to work alone. This was confirmed by care workers spoken with and a relative of a person who used the service. Induction training was completed by new staff and covered information about their roles and responsibilities, key policies such as safeguarding of vulnerable adults, infection control and the whistle blowing policy. The induction training also covered health and safety procedures such as moving and handling.

Records showed that all care workers completed follow on training around health and safety matters such as medication management, safeguarding, food hygiene and infection control. The manager told us there was a plan in place to update training. This included sourcing and providing specialist training in areas such as dementia, mental health and autism awareness training. This meant people who used the service were supported by a staff team with appropriate skills and knowledge.

Records showed and three care workers spoken with confirmed they had either completed or were being encouraged to undertake a recognised qualification in care. This meant the provider supported the staff team, from time to time, to obtain further relevant qualifications.

The provider may find it useful to note that records showed care workers had not completed training in basic first aid. It is important that care workers receive this training so that they have the basic knowledge, skills and understanding to enable them to appropriately support the people who use the service.