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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 December 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with two people who used the service and one relative they told us they were very happy with the support and care they received. Some comments made were

"I picked this agency following a recommendation and I have been very pleased with the support they have provided my relative with.”

“I have a group of staff who come and they are very caring and supportive nothing is too much trouble.”

“We have the same carers which is great we have really got to know them well,”

We looked at the care files of four people who used the service. An assessment of people's care and support needs was carried out when they first started to use the service. This information was confirmed by a person who used the service and a relative. This information was then included in the plan of care drawn up by the service and other professionals involved in their care.

Care plans viewed provided the care workers with information about the type of care and support people needed. They also included risk assessments that provided care workers with information about the risks. The provider may find it useful to note that information held in risk assessments was limited and did not fully reflect the possible risks to both the people who received the service and the care workers supporting them.

Records showed care plans and packages of care were reviewed regularly to ensure people's changing needs were identified and supported. The three care workers spoken with confirmed they had access to this information and kept a daily record of the support and care they provided. Discussions with people who used the service and a relative confirmed this information. This meant people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Care workers spoken with demonstrated a clear understanding of people's care and support needs and their role and responsibility to maintain their safety.