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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 5 September 2011
Date of Publication: 14 November 2011
Inspection Report published 14 November 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The agency has a variety of monitoring processes in place to monitor the quality of the service they are providing.

User experience

We spoke with people who use the agency and they told us they are consulted about their care and support and they feel their wishes are listened to.

Other evidence

We found that the agency uses a variety of methods in order to assess the quality of the service they are providing to people. This includes regular spot checks by senior staff members to ensure the care plan is being implemented and that all tasks within it are undertaken, we were able to confirm this was happening during the inspection. There is also regular contact via the telephone.

The agency sends out Satisfaction Questionnaires to the people using the service and they had recently sent out the latest batch of these; a good number of forms had been returned and the comments within them were very positive. The manager explained that she was in the process of reviewing these and would feedback to the people using the service and staff members when all of the information had been collated.