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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 5 September 2011
Date of Publication: 14 November 2011
Inspection Report published 14 November 2011 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

People can be confident that they are being supported by competent and well trained staff members.

User experience

We spoke to people who use the agency and they told us that the staff members were very good and that they were well supported. We received positive comments about the staff and their approach. Comments included; “My carers are very chatty and friendly”.

Other evidence

From the staff records we looked at we were able to see that the staff currently working for the agency had been appointed correctly. For example, all of the appropriate checks, references and CRB’s had been carried out; they had received a proper induction and they were receiving regular training. In addition to this all staff members have one to one supervision meetings regularly and annual appraisals take place. These provide opportunities to discuss and address any training or other needs identified.

The staff members we spoke to were very positive about the agency and the quality of care it was providing to people. One person said; “Best move I ever made, I am so happy here”.