14 December 2012
During a routine inspection
"The manager came to see us and assessed my relative's needs and asked us what we needed and wanted. I was very impressed and the service has delivered the support we wanted.'
Records showed people were given a contract that detailed the responsibilities of the provider and the customer including costs. When people lacked the capacity to consent action was taken to gain consent from other parties such as a relative or the appointed lasting power of attorney.
Care plans viewed provided the care workers with information about the type of care and support people needed. People who used the service told us the staff who supported them were caring and professional and had treated them with respect. We spoke with three care workers who told us they had received training in the safeguarding of vulnerable adults.
The three care workers spoken with told us they enjoyed their work and felt well supported in their role. Records showed and care workers spoken with confirmed they had either completed or were being encouraged to undertake a recognised qualification in care.
All records pertaining to the service were held in one central office and were managed by the management team all had responsibility for specific areas of the service. For example care planning and risk management, health and safety and staff deployment.