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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 5 September 2011
Date of Publication: 14 November 2011
Inspection Report published 14 November 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People can be confident that their care and support needs will be met.

User experience

We spoke with people who receive support from the agency to gain their views on how well the staff members were providing safe and appropriate support. They said their support needs were being met and that they were confident of the support they received from the staff.

Comments from people were wholly positive and included the following; “The care is excellent, the carers are marvellous”, “Carers are very friendly “, “Has been absolutely brilliant”, “I am always treated with respect and dignity”.

Other evidence

During our visit we found that each person had a detailed individual plan of care; there was a copy in the office and an identical copy, with additional documents so that staff members can report on what they have done each day in the individual’s own home.

We looked at six care plans in more depth. The care plans gave very detailed information. They provided a good description of what a person needed to support them, for example when assisting with bathing.

Risk assessments were well completed and provided clear details as to any possible hazards and how they should be managed.

In addition to the above the care folder contained information about the individual’s personal details, their family as well as information about the time and frequency of the visits to be provided. The copies kept in the individuals own homes also have additional information that staff members complete on a day to day basis; this included sheets for them to record their visits, medication administered and any monies spent on behalf of the person, for example, any shopping.

All of the files we looked at were well maintained, tidy and up to date. The information within them was also clear and well written.