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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 5 September 2011
Date of Publication: 14 November 2011
Inspection Report published 14 November 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People are encouraged to express their views and these are taken into account by the staff.

User experience

We carried out home visits to four of the people who use the agency. They were asked about their experiences of how the service involved them and kept them informed. They confirmed they were encouraged to express their views and that these were taken into account so that the care or support they received was in line with their wishes.

People told us they or their representative were given information about the service prior to it starting and that they had chosen this service themselves.

Other evidence

The files of six people were examined during the visit. These contained all the necessary details to ensure that people’s needs were being met. They included care plans and risk assessments that were tailored to the individual persons needs.

On the services initial visit to the individual, they are given a copy of the service user guide [a document explaining what the service can provide to people and how it will be done]. They are also given information about what to do if there are any issues.