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Archived: InSafeHands Limited

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Inspection report

Date of Inspection: 5 September 2011
Date of Publication: 14 November 2011
Inspection Report published 14 November 2011 PDF

Overview

Inspection carried out on 5 September 2011

During a routine inspection

We spoke with people who receive support from the agency to gain their views on how well the staff members were providing safe and appropriate support. Comments from people were wholly positive and included the following:

�The care is excellent, the carers are marvellous�.

�Carers are very friendly�.

�Has been absolutely brilliant�.

�I am always treated with respect and dignity�.

The people we spoke to also said that they were able to talk to staff members or would contact the office if they had any issues or concerns. One person told us:

�The manager is at the end of the phone�.

We received positive comments about the staff and their approach. Comments included:

�My carers are very chatty and friendly�.

�Very professional�.

The staff members we spoke to were very positive about the agency and the quality of care it was providing to people. One person said:

�Best move I ever made, I am so happy here�.