Archived: The Moorings Nursing Home Limited

An expert by experience visited with us and we spoke with eight people using the service and the majority of feedback was very positive about the service. They told us that the care was good and staff gave them enough support. Comments included, 'It's lovely here and staff are lovely.' 'I wish I could live at home on my own, but I know that's not possible so if I have to be in a home, I'm very fortunate it is this one where people try to help me be the best I can.' 'I like it here; I wouldn't have gone anywhere else. Nobody is ever unkind to me and I feel I am well looked after.'

The expert by experience also spoke with a relative of a person using the service who gave them positive feedback about the service. We spoke with eight staff and a volunteer. We reviewed three people's care planning files.

We found that people were given choices and were treated with dignity and respect. There were systems in place to ensure that people had enough to eat and drink. People told us they could talk to staff if they had any issues or complaints.

There were systems to ensure that there was adequate staffing available.

We found that some improvements were needed regarding the management of medicines records.

We talked with three people using the service and contacted three relatives who told us the care was good. They all told us that they felt able to approach staff if there were any problems. One relative told us, 'The place is lovely and staff are wonderful.' Another said, 'They [staff] really do a good job.'

We saw that systems were in place for obtaining and recording the consent of people using the service or their representative.

We saw that assessments were carried out and care plans were reviewed, which considered people's individual needs and helped to keep them safe.

We found that consent practices where people lacked capacity and risk assessment practices around challenging behaviour and falls prevention management required development.

Satisfaction surveys and quality monitoring systems indicated an overall satisfactory level of service and the provider could show ongoing quality improvements through people and external stakeholder feedback.