Archived: Livability Lifestyle Choices South West

Unit 7, The Business Centre, 2 Cattedown, Plymouth, Devon, PL4 0EG (01752) 546249

Provided and run by:
Livability

All Inspections

15 March 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people using this service. The inspection was unannounced which meant the provider and the staff did not know we were coming.

We spoke with three people using the service and five staff, which included staff working in the community and office based staff.

People told us they received the care, treatment and support that met their individual needs. People confirmed they were relaxed and comfortable with staff, who were respectful and provided positive support.

People had individual care records which informed staff how people wanted to be supported. They were written in a style that people could understand. People using the service confirmed they felt involved in the development of their care records. One person told us, 'The staff sit with me and we discuss how I want them to support me. They write it down so everybody knows.'

We found disclosure and barring service checks had been carried out as part of thorough recruitment checks. This meant people using the service were appropriately protected.

There were systems in place to ensure people could raise concerns. We saw information which confirmed complaints were dealt with in a timely manner. People using the service told us they felt comfortable in raising their views or concerns.