Archived: Carepride Limited

Assessments to determine what support each person needed had been completed. A care plan and a timetable of support was drawn up and agreed with the person. A copy of the care file was kept at each person's home. People told us 'the staff are very kind to me and I feel safe with them', 'they treat me well' and 'I raised some concerns with the manager about a staff member who I thought was too bossy and it was dealt with'.

We have asked the provider to make improvements in their assessment of those people who need support with their medicines. The training of care staff in order to ensure they have the necessary skills and competency to safely administer medicines needs to be implemented and monitored.

The provider had good and effective systems in place to monitor service provisions and people's views and opinions were taken into account when planning their care and support.

In addition to this we had received an anonymous complaint prior to our inspection and we looked at these concerns as part of this inspection. After the inspection was closed we received a second similar anonymous complaint. We provided details of the complaint to the provider and requested an internal investigation as a separate incident.

We found that there were positive outcomes for people that used the service. People told us that as a ’fairly new service’ there had been some ‘teething problems’. Previously people felt that ‘sometimes the routines and organisational skills had not been satisfactory’.

People told us that this had improved and that ‘any issues raised were listened to and acted upon’. Comments from people included, “I only need the service on a temporary basis, I have been very satisfied and I would use them again” and “The staff are very friendly, helpful and understanding”.

Staff told us, “I enjoy working for Carepride the service and organisation of shifts has improved over time” and “Communication has greatly improved and people I care for tell me they are happy which is great to hear”.