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Archived: One Step South Domiciliary Care Agency


Inspection carried out on 2 May 2012

During a routine inspection

We spoke to people using the service over the telephone.

People were happy with the service they received and felt able to be involved in decisions that were important to them.

People felt that staff supported them to be independent and that there were opportunities for them to be involved in their daily activites.

People had a good understanding of how to report any concerns they might have regarding their care. They were given information to help them communicate any issues to the relevant people and they told us that they were confident to do so if necessary.