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Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 17 October 2013
Inspection Report published 17 October 2013 PDF | 90.53 KB

Overview

Inspection carried out on 26 September 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at the time of our inspection. Their name appears because they were still the manager on our register at the time. The new manager Zoe Bradbrook-Henry had been in post for twelve weeks and had submitted their application for registration.

People living at Victoria Mews had dementia care needs. We spent time observing the care and support they received. We spoke with three visiting relatives, two staff members, the manager of the home and the area quality manager.

Relatives spoke positively about the care their family members received. One relative told us, "We come every day. There isn’t a day we don’t come and every day we are welcome. It is a really warm and wonderful place and I really enjoy coming here.”

Care plans were in place to provide staff with information about how they were to support people. Some care plans did not always address risks to the health and welfare of people.

Comments we received about staff from visiting relatives were positive. One relative told us, “They are all lovely. They are really caring. They are all good.” Another visitor described staff as “very obliging”. We were satisfied staff knew how to respond to potential safeguarding concerns.

There was a process in place for dealing with and responding to complaints. A relative said, "If we have had anything to say it has always been resolved there and then.”