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Inspection report

Date of Inspection: 15 February 2013
Date of Publication: 21 June 2013
Inspection Report published 21 June 2013 PDF | 83.68 KB

Overview

Inspection carried out on 15 February 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of this inspection. Their name appears because they were still a Registered Manager on our register at the time.

We met with 17 of the 24 people using the service at the time of our inspection. We also spoke with the deputy manager, four care staff and the area quality manager who was visiting the care home at the time of our inspection.

People were treated respectfully. We saw staff addressing people by their preferred names. Personal care was carried out in private and staff were discreet when asking about care needs. We observed that staff were kind, caring and attentive towards people using the service. We saw that staff explained what they were doing at a level and pace the person could understand.

We were concerned that care plans were not always available to address risks to the health and welfare of people using the service. This meant timely action might not have been taken to minimise the risks.

We found that the care home was clean and hygienic. Arrangements were in place to minimise the risk of infection.

We saw evidence that satisfactory pre-employment checks were made before staff started working with people who used the service.

We found that records relating to the day to day running of the service were accurately and securely maintained.