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The Willows Residential Home (Hinckley) Good

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Inspection report

Date of Inspection: 6 August 2012
Date of Publication: 3 October 2012
Inspection Report - DN published 3 October 2012 PDF | 48.35 KB

Overview

Inspection carried out on 6 August 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector who was accompanied by an Expert by Experience (people who have experience of using services and who can provide that perspective) and a practising professional.

During our inspection visit to The Willows we met a number of people who used the service and some of their visiting relatives. We spoke in detail with seven of the people who used the service and one relative visiting at the time of our inspection and asked them for their views on the service they received.

The people we spoke with were pleased with the level of care they received at The Willows and found the staff to be attentive. One person told us, “The staff never complain and they never say no. They really are very good and they all treat me with respect.” People also told us that they were satisfied with the food The Willows. One person described to us how much she enjoyed the meals, “The food is lovely, it’s really good. You get a daily menu to choose from and it’s cooked well.”