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The Willows Residential Home (Hinckley) Good

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Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 21 May 2013
Inspection Report published 21 May 2013 PDF | 93.37 KB

Overview

Inspection carried out on 22 April 2013

During a routine inspection

We met a number of people using the service and spoke in detail with four of these and with one relative visiting at the time of our inspection.

People we spoke with were satisfied with the care and support they received and found staff to be helpful. One person told us, “The staff are very good to me. I am getting to know them all by name and I am pleased with the way they look after me.” Another told us, “I don’t need a lot of help but if I need them the staff are there. They are very pleasant and never grumble.”

A electronic system had been introduced to help manage the administration of medication and was helping to ensure medication was given reliably.

Overall, the building was adequately maintained and people we spoke with were satisfied with the way the building and their bedrooms were furnished and decorated.

Formal recruitment processes were followed and relevant checks carried out before new staff commenced employment. Staff received support from senior staff and colleagues but they had not received all the training they should have had to ensure that there skills and knowledge remained up to date.

There were arrangements in place to monitor the quality of the service and identify areas for improvement.

The provider had not been meeting the requirement to inform the Care Quality Commission of the deaths of any people using the service.