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Archived: Regis House

The provider of this service changed - see old profile

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All reports

Inspection report

Date of Inspection: 14 November 2013
Date of Publication: 12 December 2013
Inspection Report published 12 December 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

Care was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

All people we spoke with were very positive about the care and support they received. One person said, "Staff treat us very well." Another person said, "I’m happy here, the care is very good."

People's needs were assessed and their care was delivered in line with their individual care plan. We looked at three people's care records. These included detailed person centred care plans and risk assessments that showed staff how to safely support people to meet their needs and promote their independence. We observed that staff knew how to support people to meet their individual needs. The majority of people we spoke with felt staff knew how to support them to meet their needs. This meant that care was planned and delivered to meet person’s individual needs.

We saw that the care records showed people had annual health checks to ensure that their health and wellbeing was monitored. We saw that people also attended regular check-ups with the dentist and optician. We saw that people were supported to attend health appointments where needed and the outcome of these were recorded so that staff were aware of changes to people’s care. All staff we spoke with were able to confirm this. One person said, “My nurse and GP always visit me when I want to see them.” This meant that staff knew the importance of people's health and they supported people to meet their healthcare needs. This showed that people were supported in a way that met their health needs.

We found that where needed a plan was in place which detailed how staff were to support the person to best manage their complex health needs. These showed that the person, staff and a specialist health care professional were involved in the plan. One person told us they sat down with their nurse and key-worker to discuss the care plan. All staff spoken with showed that they understood complex health care needs of people who lived at the home and how to manage them. We observed staff support one person to manage their health condition and they promoted their safety and wellbeing according to the care plan. This meant that the provider had systems in place to support people with their health and prevent ill health.

One person told us what activities they enjoyed and how staff supported them to do these. We saw that people were encouraged to access community activities that allowed them to be part of the community they lived in. People were also supported to do leisure activities that they enjoyed and encouraged to go on holidays of their choice. One person told us they wanted to go to Blackpool on holiday and we saw staff plan the trip. This meant that the provider promoted people’s welfare through participation in meaningful activities of their choice.