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Archived: Orchard Court Residential Home

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 30 May 2012
Inspection Report published 30 May 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting this regulation. The provider was developing systems to regularly assess and monitor the quality of service that people received.

User experience

Some people living at Orchard Court had limited communication and were unable to answer direct questions about some of the essential standards we reviewed. We did speak with people in a general way and asked some questions. We spoke with one person and they told us that staff were good and their house was nicely decorated.

Other evidence

The manager told us that with the help of the quality manager checks on safety and quality were carried out regularly. A quality inspection visit took place in March 2102 and an action plan had been produced. Timescales had been set and plans were still being developed.

The quality inspection report identified feedback from people who used the service was lacking. Surveys were being designed for people living at Orchard Court their families and staff. A first newsletter had been produced in March and included news, and pictures of people living at the home. People living at Orchard Court were involved in its production.

We saw new menu designs were due to start soon. The covered menu sheets showed clear pictures of sweet and savoury dishes to help people make their choice at mealtimes. These were developed by some of the people living at Orchard Court and their key workers.