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Archived: Orchard Court Residential Home

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 30 May 2012
Inspection Report published 30 May 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this regulation. People who use the service were protected from the risk of abuse because the provider has taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

We spoke to people using the services but their feedback did not relate to this standard.

Other evidence

We spoke with staff about safeguarding people from abuse. Staff were able to describe the correct action to take in the event of suspected abuse. Staff told us the manager would always listen to their concerns and would take appropriate action. They told us they received safeguarding adults from abuse training. Quality audits confirmed over ninety per cent of staff had received this training. We saw whistleblowing policies displayed prominently around the home.

We sampled two people’s money and receipts held by staff at the home. The receipts and money were in order. We talked to the manager about- who pays when care workers go out with people who use the service, and payment for the mini bus and other transport. The manager confirmed the arrangements and explained new guidance is being developed. Managing money belonging to people who use services- policies and procedures were being reviewed by the provider. This would ensure staff understand the correct procedures, sound financial management is practised; and reduces the potential for financial abuse.