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Archived: Orchard Court Residential Home

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 30 May 2012
Inspection Report published 30 May 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting this regulation. People experienced care, treatment and support that met their needs and protected their rights. People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan

User experience

Some people living at Orchard Court had limited communication and were unable to answer direct questions about some of the essential standards we reviewed. We did speak with people in a general way and asked some questions. We spoke with one person and they told us that staff were good and their house was nicely decorated.

We observed care and support being provided throughout our visit, staff showed a good understanding of people’s needs, they were aware of their individual likes and dislikes and they treated people with respect.

We saw staff in one of the houses assist people to cook a breakfast of sausage and bacon. A small cooker had been purchased for one house to provide people with the facilities to take part in regular cooking activities. We saw a staff member make arrangements to assist a person to their dental appointment. Staff told us they had planned this visit carefully to reflect the person needs and minimise any distress. We saw staff play ball in the lounge with a person living at Orchard Court.

One person told us they had attended the home’s health and safety training and regularly assisted the cook. They said they liked working in the kitchen and thought they did a good job. This promoted the person’s well being and developed their independence skills.

A visiting health professional told us staff followed her instructions and she felt confident with the care provided at the home. She observed staff had a good rapport with individuals and were caring and kind.

Other evidence

We looked at care records for three people. Two care plans were very detailed and comprehensive. The third care plan had been reviewed and improved. This format provided staff with clearer instructions of what they needed to do to meet people’s individual’s needs and preferences. The manager confirmed only two care plans had been reviewed and improved, and the remaining care plans would be done. We saw care records confirmed people’s cultural needs were being met. A staff member told us of plans to assist a person living at Orchard Court to their place of worship at the weekend.

Risk assessments were in place for all identified risks. Regular reviews were held involving the person living at Orchard Court and other healthcare professionals involved in their care and input from family members. The manager confirmed they had recently taken a long trip with one of the people living at Orchard Court to visit their close relative. This had benefited the person living at Orchard Court and their relative, and helped to maintain family links.

People had access to all the heath care services they required and were able to access health care professionals such as doctors, dentists, mental health advocates, dieticians, nurses or psychiatrists whenever this was needed.

One person had regular visits from a be-friender and they would spend time together. A be-friender could help people to say what they wanted, secure their rights, represent their interests and obtain any services they need.

We saw activity plan guides for the week but in some houses these were not followed. This meant that daytime activities were not always being provided to meet people’s needs. The manager confirmed the activity plans were new, and he would be taking action with the activity coordinator and staff team to address this.