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Archived: Leacroft

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All reports

Inspection report

Date of Inspection: 3 May 2013
Date of Publication: 4 June 2013
Inspection Report published 04 June 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members and talked with staff.

Our judgement

The provider has met this regulation. People who use the service were protected from the risk of abuse, because the provider had a system in place.

Reasons for our judgement

We received information from the safeguarding authority. This stated that the service had not fully protected people's needs regarding their finances, so we followed up this issue.

We spoke with five representatives. They all told us they had no doubt that their relatives were perfectly safe living in the service. One relative said; ’’I have never worried about this’’.

We looked at a sample of people's monies held by the home. We found that the system in use clearly showed incomings and outgoings for monies, with signatures to confirm transactions. We asked the manager why the appointee for some people's monies was the company. He said that the social services department did not want to take on this responsibility, or that people did not have relatives available to carry this out.

We saw evidence that staff had been trained in using the whistleblowing procedure. We looked at the information available to staff. We found procedures describing different types of abuse and how to properly report any incidents.

We spoke with two staff members. They were aware of how to use the whistleblowing procedure, of how to report incidents to appropriate outside agencies, if management had not properly acted to protect people.

We looked at the whistleblowing procedure. This contained information about reporting such incidents to the management of the company. The manager added contact details of the lead agency to the procedure. This meant that staff had information of how to report these situations to the relevant authority. Consequently a system was in place to enable staff to follow proper action to protect people.

We followed up the compliance action at the last inspection. This was made because not all safeguarding incidents had been reported to us. On this inspection, we found that a situation that could well have been interpreted as a safeguarding incident. Management may wish to note that the lead agency should be contacted to confirm whether such an issue is to be treated as such. It then is reported to us so that we consider action to protect people in the service.