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Inspection report

Date of Inspection: 19 December 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF | 88.65 KB

Overview

Inspection carried out on 19 December 2012

During a routine inspection

Because of people's communication difficulties, we were not able to speak with them.

We spoke with five relatives/friends. They all told us that the care supplied was good, although one person said that this had not always been the case. One friend said; “It’s marvellous there. The care is excellent ’’. A relative said; ‘’Staff are friendly and helpful. The new manager is trying to make things better as well’’.

One friend said that staff sometimes would sometimes speak with each other, rather than the people living in the home. Another person said that staff sometimes watched the TV rather than engaging with people.

The main issues that needed attention was to ensure that there were enough staff on duty to care for people at mealtimes. Management also need to ensure that we are kept informed of any safeguarding incidents so that we can monitor whether we need to take action before the next scheduled inspection.

This was a generally positive inspection. The issues we identified from the last inspection were followed up. Relatives and friends were generally very satisfied with the care that staff provide.

Management quickly responded to us as to the issues identified in this inspection.