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Inspection report

Date of Inspection: 4 November 2011
Date of Publication: 30 November 2011
Inspection Report published 30 November 2011 PDF | 54.95 KB

Overview

Inspection carried out on 4 November 2011

During an inspection in response to concerns

The people whose care we focused on during this inspection were unable to give their views about the service verbally due to their learning disabilities. However we observed them in the home taking part in activities, interacting with staff, and having a meal. We also spoke with three relatives to get their views on the care provided at Leacroft.

The people who used the service appeared calm and relaxed in the home and to have good relationships with the people who cared for them. Some were taking part in activities during our visit. Two people went out with staff in the minibus to visit a park and seven people had an individual 20 minutes aromatherapy session with a visiting therapist.

Relatives told us the care was good at the home. One said, “I have no worries about the care. (My relative’s) had their health problems and the home have done something about them and taken (my relative) to the doctor if that was needed.” Another told us, “My relative’s always clean and neat when I visit and seems happy enough.”

They also said they thought people were safe at Leacroft. One told us, “I know (my relative) feels safe at Leacroft because when we go out (my relative) is always happy to return to the home.” They also said they knew who to go to if they had a complaint and that the manager was available if they needed to talk to her about anything.

And they told us they were satisfied with the premises. One person said, “The premises seem OK. It’s always clean when I visit and I’m pleased my relative doesn’t have to share a room.” Another commented, “My relative has had new furniture in (their) room and it’s good quality.”

Relatives also gave us their views on the staff team. One person said, “Some of the staff are absolutely brilliant and they’ve been there for a long time, as long as my relative has been there, so they know them very well.” Another commented, "The staff seem good and caring and they get on well with the residents.”