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Archived: Kingsthorpe View Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1, 2 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF

Overview

Inspection carried out on 1, 2 October 2013

During an inspection in response to concerns

We found the previous registered manager had left employment. A new manager was now in post and working towards making the required improvements.

We found there had been improvements in respect of staff respecting people�s privacy and dignity. People using the service told us that staff were respectful at all times and their privacy and dignity were maintained.

We saw that people were able to make their own choices and decisions wherever able throughout our visit. One person said, �I am happy here, I can do what I want to do when I want to do it.� However further improvements were needed in respect of implementing the Mental Capacity Act 2005.

During our observations we saw there had been an improvement in respect of staff interactions with people and the way in which they responded to people�s needs. We saw that staff were available to give assistance to people where needed. Staff were responsive to individual needs.

We spoke with four people about the care they received from staff. They all told us they were happy with the care and support they received. One person said, �It�s wonderful care.� Another person said, �The staff are very nice, they look after me well. I am happy here.�

We found due to a lack of care planning and risk assessments that people were not fully protected from the risk of abuse.

We found there had been improvements in respect of the cleanliness and maintenance of the home.

We spoke with four people using the service and they told us they felt there were enough staff available to support them. We also spoke with a relative of a person using the service and they told us they felt there were enough staff to meet the needs of people.

Four people we spoke with told us they liked the staff and felt they supported them as they should. One person said, �They are nice and they know what they are doing.� Another person said, �The staff are very kind, they know how to look after me.�

We found there had been some improvement in respect of the quality assurance and record keeping.