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Archived: Kingsthorpe View Care Home Good

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All reports

Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 10 July 2013
Inspection Report published 10 July 2013 PDF

The service should tell CQC about important events that might affect the health, welfare and safety of people who receive care (outcome 20)

Not met this standard

We checked that people who use this service

  • Can be confident that important events that affect their welfare, health and safety are reported to the Care Quality Commission so that,where needed, action can be taken.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 June 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff, reviewed information sent to us by other regulators or the Department of Health and talked with other regulators or the Department of Health.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had not notified the Care Quality Commission (CQC) of all incidents which had occurred within the home as required by the CQC (Registration) Regulations 2009.

Reasons for our judgement

The provider had not notified the Care Quality Commission (CQC) of all incidents which had occurred within the home as required by the CQC (Registration) Regulations 2009. We prompted the manager to provide this information which had been omitted on two recent separate occasions.

One instance had occurred on the 20th May 2013 and had been referred to the local authority. We asked the manager to provide a notification regarding this incident and this was provided on the same day.

Prior to the inspection we also made a call to the home on the 22nd April 2013 to prompt the service manager to provide us with information relating to a separate incident. CQC had again been informed by the local authority.

We found that the care home had been appropriately notifying the local safeguarding authority about safeguarding referrals, but had not consistently notified the Care Quality Commission (CQC). Informing CQC of safeguarding incidents is a regulatory requirement.

Overall we saw evidence that where some incidents had occurred, appropriate notifications to CQC had not been made.