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Inspection report

Date of Inspection: 24 September 2013
Date of Publication: 23 October 2013
Inspection Report published 23 October 2013 PDF | 84.44 KB

Overview

Inspection carried out on 24 September 2013

During a routine inspection

We used different methods to help us understand the experiences of people who used the service. This was because people had different degrees of dementia which meant they were unable to comment directly about their experience of their care. We observed positive interaction between staff and people.

Staff told us relatives and representatives took a greater involvement when deciding on care and treatment.

Family members told us that staff co-ordinated with external agencies to make sure people received appropriate services.

Dedicated members of staff were seen carrying out cleaning duties during our inspection. Staff had a clear understanding of the measures they took to prevent and/or to treat people with infection. They said maintaining cleanliness was everybody’s business.

We observed medicines been handled appropriately by the nurses. People were given their medicines at the correct times. Nurses made sure people had taken the medicines before moving on to the next person.

People had access to safe and suitable equipment because the provider had made sufficient resources available so that people were supplied with correct equipment.

Appropriate checks were undertaken before staff began work. The manager told us that the process ensured staff applying for a position were honest, reliable, trustworthy and were able to treat people who use service with respect.

People’s personal records including medical records we saw were accurate and fit for purpose.